eCommerce Solution Frequently Asked Questions

We have tried our best to answer all Frequently Asked Questions, but if after reading this section you are still in doubts, please feel free to contact us.

Q. What is FinestShops storefront?

FinestShops storefront solution is an impressive and completely customizable system which includes

Online Product Catalog,
Powerful full-featured Shopping Cart
Articles and Info pages archive
Multiple News lists
Wholesale and Membership management

hosted on super fast brand name HP ProLiant DL servers located in the best datacenter of North America.

Q. How good is your hosting platform?

All new stores are hosted at the premium DataPipe data center - the best datacenter in North America located in New Jersey. Your store will always be fast because we host only 5-40 accounts per server (compare this number to sharing a server with 100-500 other sites at average hosting company). Dedicated servers are also available. Learn more about premium ecommerce hosting you will enjoy.

Q. Does FinestShops Storefront support PayPal?

Yes, your store fully supports PayPal payments. All you need is your Paypal account email - enter it in the store's control panel and you are ready to accept Paypal and Credit Card payments which will go straight into your Paypal account. Paypal Pro is also supported, as well as 130+ other payment processors.

Q. What do I need to open an online store?

On this page: '3 easy steps to open your online store' you will find the list of things you will need to open a new online store. Your personal account manager will help you on every step to make sure you are going in the right direction.

Q. I'm new, where can I find products to sell?

Check out The Drop Ship Source Directory : publishers of the best 100% original and legitimate Directory of Drop Shippers on the Internet. Also, you can read this article on how to select the best products to sell online : What Should I Sell on my Site?

Q. Can I have custom features in my store?

In addition to a rich list of modules and add-ons available, you can add almost any functionality you need to your store with our high quality custom development services. Please contact us for a quote.

Q. How many products can I have in my store?

You are not limited by a number of products. "Gold" package includes 1,000 MB of space on the server which can accommodate ~2,000-5,000 products and 10 GB of monthly traffic - approximately 700 visitors per day. You can always upgrade if you need more space or included monthly traffic. If you use lots of detailed images or multimedia clips to present your products or sell downloadable products - those numbers can be different.

Q. Which payment gateways you support? And which do you recommend?

The system is already integrated with 130+ payment gateways. You can find recommended companies and complete list on the 'Payment gateways' page.

Q. My credit card processing gateway is not present in the list of supported gateways . What can I do to make storefront to support my CC processing gateway?

Q. I want to accept credit cards but do not have a merchant account yet. Is merchant account included in your package?

We have several options available for you. Please contact us for more information.

Q. What service package would I need from Authorize.net to use their credit card processing services in this storefront?

Your store supports both Authorize.net AIM (Advanced Integration Method) and SIM (Simple Integration Method) methods. Advanced Integration Method (AIM) is the preferred solution.

Q. I already have a merchant account. Is it possible to use it with this storefront?

Yes, this is possible. Please contact us with more details.

Q. I want to keep the same 'look' through the whole website. Is it possible integrate storefront with my look and feel?

This system is based on Smarty™ templates engine which allows easily modify design in any way you want using built-in templates editor or uploading new templates by FTP. You can easily do everything from simple change of some images and colors to complete design integration of any complexity. Some knowledge of HTML is required. You can always ask us for a help or to make the changes for you.

Q. If I have one storefront package, can I use it with more than one store?

You can point an unlimited number of domains into one store. If you need several different stores, please contact sales for more information.

Q. What's the catch with 30-day money back guarantee? How much will you charge me?

There are no obligations for opening a store with FinestShops. If you feel it's not working out for you, just let us know and we will cancel your account immediately - no questions asked; no cancellation fees. Why? Because we are trying to create a risk free environment to make you as comfortable with your decision as possible. No hard sale, no pressure - we are here to help, not to sell you something you do not want.

Q. After signing up, how soon will I have my storefront?

Your store will be ready the next business day. If you order a custom package, the exact delivery deadline depends on the amount of requested custom changes.

Q. Do I need HTML knowledge?

This system is very easy to use. You don't have to know HTML or PHP language to setup and operate your store. Some HTML knowledge is required if you want to do modifications in design and layout and you can always ask for a help.

Q. I see that the demo site uses a list of US states. We are located outside the US, how easy is it to change the list of states to match our provinces/regions?

We are proud to provide you with truly multi-lingual and international solution. States are already pre-set for many countries. You can easily change or add the list of states/provinces by using the Control panel.

Q. I have several different domain names pointing to the same site. Do I need to have several accounts?

If you have several different domain names pointing into the same store, one account will be enough. You can point unlimited number of domains into your store.

Q. Is it possible to change the currency/weight symbol?

Yes, you can define currency/weight symbols and alternative currency conversion rate in the administration section under "General settings" menu.

Q. Does storefront support configurable language files?

Yes, we are proud to provide you with truly multi-lingual and international solution. You can specify categories and products information in different languages, as well as easily add any language to the store via Control panel. We have several different languages available, please contact us for more information.

Q. Is it possible to add options to my products (ie. sizes ,colors, etc. other)?

Yes, you can have an unlimited number of product options to any of your products. Supported product option types are drop-down options and text area options. Drop-down options can be assigned a price modifier (flat-fee or percent of original product cost). Text area options can be used to allow your customers to add text information with their order. For example, they can add a text they want to be engraved on their gift. Inventory tracking by combination of options (variants) is also supported.

Q. Does this storefront allow sale of e-goods? In other words products that is sold for download only (no shipping)?

Yes, this feature is supported. Your store will send customer a link to a special download URL. The URL is unique for each order and it is valid for a limited amount of time to prevent link sharing.

Q. Does storefront support sub-categories?

Yes, this system supports an unlimited category nesting: sub-categories, sub-sub-categories and so on.

Q. My products need to have a larger picture in addition to the thumbnail. Do you support both thumbnails and larger pictures?

Every product can have a thumbnail image and unlimited number of additional product images which can be show on product details page or in the new window which opens if customer clicks the thumbnail.

Q. I like your demo. Is this how the store looks before any customization?

You can select an initial design for your store from here: online store designs. Design is fully customizable and can be changed at any time.

Q. I want to process orders off-line. Is it possible to have the store email order information to me?

Yes, the store can send order information by encrypted e-mail or you can log in to the admin area using secure HTTPS/SSL connection and access the order information using your web browser.

Q. Does storefront support different pricing levels for different user groups?

Yes, the shopping cart software supports pricing levels for different user groups (memberships). You can have an unlimited number of customer groups or membership levels (like wholesale, preferred customers and etc.). You can assign a group to a customer, and define custom pricing and category access for each customer group (membership).

Q. My current site is getting traffic from search engines. I do not want to loose it.

This system is extremely friendly to search engines and utilize several search engines optimization (SEO) tools like static HTML catalog, unique META keywords and descriptions, available data feeds and various SEO modules. You can upload your existing html pages to your new account and integrate online store with your pages so no traffic will be lost.

More information:

Today's Specials:

Free Month if you are moving existing store to us
Free initial Product import
Free Live X-cart Tech support and free Security audit
Free Dedicated IP address
Free SSL certificate
Free PCI certification
30-day money back guarantee!

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NOTE: Free month offer is for Gold package, please contact sale for specials on VPS and Dedicated packages. Free X-Cart Gold license, "0 downtime" migration and SSL certificate by GeoTrust are limited time offers: do not delay, Start now >>

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