FAQ
We have tried our best to answer all Frequently Asked Questions, but if after reading this section you are still in doubts, please feel free to contact us.
Q. What is FinestShops eComemerce Solution?
FinestShops storefront solution is an impressive and completely customizable system which includes everything you need to run a successfult Internet store
- Online Search Egnines optimized product catalog so your customers can find your store
- Powerful full-featured shopping Cart utilizing the latest tools like up-selling products and easy one page checkout
- Built-in Content Management system so you can easily publish news and articles for your customers
- Secured 100% uptime hosting – your store will be hosted with award winning RackSpace data center
- Pro-active monitoring so we know if something is wrong and can fix it without you haiving to call or email us
- Daily remote backups to keep your data secured
- Friendly technical support and your own account manager to take care of any technical tasks required to run a store
Q. How good is your hosting platform?
All new clients are hosted at the premium RackSpace data center – one of the best datacenter in North America located in Dallas, Texas. Your store will always be fast and not affected by other clients because our Virtual Private Servers has guaranteed minimum CPU power (relative to the size of your VPS), with free bursting when extra capacity is available on the host servers. You can increase or decrease your server’s capacity at any time and enjoy the same security and redundancy agains hardware failures as $10,000/mo systems at a fraction of the price.
Q. Does FinestShops Storefront support PayPal?
Yes, your store will fully support PayPal Standard, Paypal Extrpess and Paypal Pro payments. Many other payment gateways are also supported and more are constantly added.
Q. What do I need to open an online store?
On this page: How to open Online Store you will find the list of steps you have to take to open an online store. Your personal account manager will help you on every step to make sure you are going in the right direction.
Q. Can I have custom features in my store?
You can add almost any functionality you need to your store with our custom development services, by using your own developer or a third party company. You will get full access to the store codes, templates and database to make any changes you want.
Q. How many products can I have in my store?
This depends on the edition of the software you select. Starter edition includes up to 100 products, Professional is up to 5000 products and Ultimate has unlimited products included. You can easily upgrade your edition at any time without loosing any data you already have.
Q. Which payment gateways do you support?
The system is already integrated with 50+ payment gateways. You can find a complete list on this page: Payment gateways.
Q. My credit card processing gateway is not present in the list of supported gateways. What can I do to make storefront to support my CC processing gateway?
Contact us for an integration quote.
Q. What service package would I need from Authorize.net to use their credit card processing services in this storefront?
Your store supports both Authorize.net AIM (Advanced Integration Method) and SIM (Simple Integration Method) methods. Advanced Integration Method (AIM) is the preferred solution.
Q. I want to keep the same ‘look’ through the whole website. Is it possible integrate storefront with my look and feel?
This system is based on the templates which can be modified in any way you want using built-in templates editor or uploading new templates by FTP. You can do everything from a simple change of images and colors to complete design integration of any complexity. Some knowledge of HTML is required to do the changes. You can always ask us to make the changes for you.
Q. Can I use my account with you for more than one web site?
Each VPS package comes with Plesk 10 control panel which means you can add 10 websites to your server. There is nothing else you need for an informational website, blog, forum or help desk system. If you want to add another store, you will need an additional software license, dedicated IP address and SSL certificate. Please contact us for more information about adding multiple stores to the account.
Q. What’s the catch with 60-day money back guarantee? How much will you charge me?
There are no obligations for opening an account with FinestShops. If you feel it’s not working out for you, just let us know and we will cancel your account immediately – no questions asked; no cancellation fees. Why? Because we are trying to create a risk free environment to make you as comfortable with your decision as possible. No hard sale, no pressure – we are here to help, not to sell you something you do not want. If you cancel before your third renewal date, we will even refund your payment for a software license and 2 months of hosting.
Q. After signing up, how soon will I have my storefront?
After we get your order, we will setup your server, do system security hardening and php/mysql optimization, install and configure storefront software, setup backups and send you a welcome email with all login information. Your store will be ready the next business day.
Q. Do I need HTML knowledge?
This system is very easy to use. You don’t have to know HTML or PHP language to operate your store. Some HTML knowledge is required if you want to do modifications in design and layout but you can always ask us to do that for you.
Q. Does this storefront allow sale of e-goods? In other words products that is sold for download only (no shipping)?
Yes, this feature is supported. Your store will automaticaly send your customer a download link after order is paid.
Q. Does storefront support sub-categories?
Yes, this system supports an unlimited category nesting: sub-categories, sub-sub-categories and so on.
Q. My products need to have a larger picture in addition to the thumbnail. Do you support both thumbnails and larger pictures?
Every product can have a thumbnail image and unlimited number of additional product images which can be shown on product details page. You will also have a zome feature so customer can see more details.
Q. My current site is getting traffic from search engines. I do not want to loose it.
Our system is extremely friendly to search engines and utilize several search engines optimization (SEO) tools.
Q. Do you offer a free trial?
We did offer free trials before but were getting dozens of orders per day from people who never even logged in once to try it. We put a lot of effords into setting up a new store and want to see some commitment from client as well. This does not mean there is any risk for you on trying our system – there is no long term contract and we offer no questions asked 60-days money back guarantee so you can feel safe placing an order.
Q. Do you offer refunds?
Yes, we offer no questions asked 60-days refund and there is no long term contract so you can cancel at any time.
Q. I already have a store and want to switch. Can I import my data?
Yes, we can import customers and products into new store from csv file for you. Please email your files for a review to support@finestshops.com and we will let you know if there enouth information for the import.
Q. How often is my site backed up?
Your site (databases and files) is backed up daily with our automated managed backup system.
Q. Do you offer emails?
Yes, you can add an unlimited number of email accounts and use any email client (Microsoft Outlook, Gmail or Mozilla Thunderbird) to download your messages. In addition, we offer free integration with Google Apps (Google Business service for spam-free email, shered documents, calendards and more. You can check that amazong service at http://www.google.com/a).
Q. What kind of products can I sell?
You can sell physical or tangible (shippable) products as well as digital products such as software, music or ebooks.
Q. Can I make changes via FTP?
Yes, you will get FTP, SFTP, SSH and SCP access to your account, root to the server access, if needed, as well as phpMyAdmin to access and manage the databases.
Q. Can I upgrade between packages?
Yes, you can easily upgrade your VPS or software edition. Just login to your store’s control panel and click [Upgrade] or just contact us and we’ll handle the upgrade for you.
Q. Can I use a sub-domains?
Yes, you can add an unlimited number of sub-domains.
Q. Do you sell SSL certificates?
Your account includes QuickSSL certificate by GeoTrust, but we do sell other SSL certificates from GeoTrust and VeriSign. Let us know which one you need.
Q. Can I use my own SSL certificate?
Yes, we can install your own SSL certificate at no charge as long as it’s compatible.