Our aim is to provide the highest quality shopping service available on the Internet, and we will treat customers and competitors alike with respect and honesty at all times. Whether your priority is competitive prices, exceptional customer service, a wide range of products in stock, or fast and reasonably priced shipping, we will do our best to provide it all.
If you have any comments about our customer service or can suggest ways we can improve it, please click here to contact us
You can place an order online using our secure server, by
phone, fax or email.
Sales taxes in participating provinces will be added to all orders.
We accept VISA, MasterCard, American Express, personal and company cheques, money orders/bank drafts and, bank cheques for payment from within USA and Canada. Purchase orders may be accepted from Government Departments and other organizations at our option. VISA and MasterCard payment in other currencies can also be accepted if you prefer; please contact us with any enquiries about ordering, shipping and payment.
Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you) when you order. Incorrect information may cause a delay in processing your order. We may use this billing address information to verify the credit card information you provide and to receive a transaction authorization approval. Additional verification may be required for credit card orders charged to international credit cards or shipped to an address other than your billing address. Credit card orders are billed to the credit card only when the order is ready for shipment. All orders are manually reviewed and we reserve the right to refuse suspicious credit card transactions or those for which we experience difficulty obtaining bank authorization. Payment by certified cheque or money order may be accepted in lieu in these cases.
If you wish to pay by cheque or money order you can still submit your order online using the Shopping Cart. Select the appropriate method from the Payment Method drop-down list in the Shopping System and refer to the instructions for further details. Your order will be held pending until payment is complete. In stock orders paid for by money order or bank draft will ship as soon as payment is received. Orders paid for by personal or company cheque will be held pending for up to ten business days for cheque clearance. In stock orders will ship as soon as the cheque has been cleared.
Please call our Order Desk at <phone> with your order information.
If you prefer to place an order by fax, please send your requirements (Quantity, Part Number and Shipping Method) to <fax> along with your name, contact phone number, credit card details (card number, expiry date, and billing address), shipping address and phone number (if different), and email address. Receipt of faxed orders will be acknowledged by phone or email.
If you prefer to place an order by email, please send your requirements (Quantity, Part Number and Shipping Method) to <email> along with your name and contact phone number, shipping address and phone number (if different). Our sales representative will call you for credit card information. Receipt of emailed orders will be acknowledged by phone or email.
The flat rates below cover shipping, packaging, handling, and insurance for orders including a single receiver and/or accessories to most addresses within North America. We reserve the right to reduce shipping costs for orders with low total weight, or to increase shipping costs for orders with excessive weight, which exceed dimensional weight levels, or which are being sent to remote areas where postage rates are higher than normal. You will be informed before shipment if extra shipping charges apply to your order.
| DESTINATION | SHIPPING METHOD | RATE First Item |
RATE Additional Items |
ESTIMATED TRANSIT TIME |
| USA | USPS Airmail Parcel Post | $6.50 | $2 | 5-7 business days |
| USA | UPS Second Day | $15 | $5 | 2 business days |
| USA | UPS Next Day | $25 | $10 | Next business day |
| Canada | FedEx International | $20 | $7 | 5-7 business days |
| International | FedEx International | $35 | $10 | 7-14 business days |
COMPLETE SHIPPING: Our goal is to ship all orders COMPLETE within 24 hours; same day is our aim if the order is received by 2PM Eastern Time but this is dependent upon daily shipping activity. Orders received after this cutoff time may be shipped the same day. If your order includes an item that is not in stock, your order will be held for shipment as soon as the item becomes available.
If you need to cancel an order for any reason, please contact us for assistance. If your order has not already shipped we sill be able to cancel it for you. If an order has already shipped we will accept a return under the terms of our Return Policy.
CUSTOMER SATISFACTION
Any item (except special order items) may be returned for full
credit or exchange within 30 days of receipt if returned to us
in as new condition. For a full refund to apply
the item itself, all packaging, manuals
and original accessories must not be marked or damaged in any way. Items that
are not in as-new condition will be charged a 15% restocking fee.
You MUST contact us for a Return Authorization Number within the 30 days. Any refund will not include shipping charges, and you are
responsible for return shipping charges.
GIFT RETURN POLICY
For retail purchases made between November 1 and December 24, 2002 our
normal 30 day Customer Satisfaction return or exchange period has been extended
until January 31, 2003. All other conditions for return or exchange remain
unaltered.
DEFECTIVE RETURNS
Items which are found to be defective within 30 days of the shipment date may be
returned to us in exchange for a new item. Defective software products may be
exchanged for the same title only.
The replacement item can be sent to you at no charge when we receive the defective item, or, if you prefer, we can send you a replacement immediately (subject to availability) -- this option would require us to charge your credit card and then issue a refund upon receipt of the defective item.
You are responsible for all return shipping costs. All returns to you are shipped by standard mail at no charge to you. If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.
WARRANTY RETURNS
After 30 days from shipment date, the terms of the manufacturer's warranty
apply.
SPECIAL ORDER ITEMS
A restocking fee of 15% will be charged on return of any item that has been
specially ordered for you (to cover charges to us for return of the unit)
RETURN PROCEDURES
Please
contact us for a Return Authorization Number before
returning any items to us. Return authorizations are valid for 10 business days,
and the RMA number must appear clearly on a copy of your Receipt enclosed with
the return.
All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, or a 15% restocking fee will be charged. We reserve the right to refuse a return on any product that does not meet these requirements.
Please use a return shipping method that issues tracking or identification numbers, so that you can be assured that the item has been received by our Returns Department.
Once we receive your return, we will issue a refund within 7 days, by mail or original credit card. Shipping and Handling Fees are not refundable, unless an order has been incorrectly shipped by us.