Imagine 2018 – Day 1 highlights

Imagine 2018 – Day 1 highlights

After 14 hours and 15,000 steps (not a small feat in dress shoes), we are back to the hotel full of ideas for e-commerce upgrade for the clients and article topics for the next few months. Just a few quick notes while they are freshly buzzing in the head. 5 quick...
Finding Success with Customer Journey Mapping

Finding Success with Customer Journey Mapping

Customer journey maps are a simple idea with a powerful impact. Increasingly popular, these maps are diagrams that show the steps customers go through with a company, from beginning to end. Creating a customer journey map is a great way for an organization to...